GENERAL INFORMATION
The ownership of this website, www.suneonline.com (from now on Website) belongs to SUNE BY SN, SL, B65452690 with address Paseo de Gracia 118, Local, 08012, Barcelona, Barcelona, whose details are Volume 42253, Folio 193, Section 8, Page B 405776, Inscription 3, in Barcelona. To contact SUNE BY SN, SL, please call 931600586 or send an email to contacto@suneonline.com
This text, as well as the mention of others, regulates the conditions governing this Web Site and the purchase or acquisition of products and/or services, from now on Conditions. For the purposes of the same, it is understood that the activity carried out by SUNE BY SN, SL includes: Retail sales.
Before accessing, navigating and/or using this Web site, the user has read the Conditions detailed below, in addition to the Legal Notice, the Privacy Policy and the Cookie Policy of SUNE BY SN, SL. When using this Web Site or when requesting the purchase of a product and/or service, the user is bound by the Conditions, informing the user that they may be modified, and is responsible for consulting them at each access, navigation and/or use of the Web Site. Those in force at the time the product and/or service is requested will be applicable.
For more information or doubts about the Conditions, the user can contact SUNE BY SN, SL through the data provided above.
The user declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website. Likewise, he or she assumes responsibility for the correct use of the Web Site, extending to
- Use the Website to make enquiries and legally valid purchases or acquisitions.
- Not to make any fraudulent purchases, informing the relevant authorities in the event that such a purchase is considered.
- To provide contact details in a truthful and legal manner.
PURCHASING PROCESS
Users must follow the procedure for the online purchase and/or acquisition of the products and/or services of SUNE BY SN, SL. Likewise, the user must complete and/or verify the information requested at each step, although before making the payment, he/she may modify his/her purchase data.
The communications, purchase orders and payments that intervene during the transactions that are made on the Web Site could be filed and conserved in the records of SUNE BY SN, SL with the purpose of constituting a guarantee and proof of the transactions, respecting the conditions of security and the regulations in force, particularly in accordance with the General Regulations of Data Protection (RGPD), the Organic Law of Data Protection and guarantee of the digital rights (LOPDGDD) and the rights of the users in accordance with the Legal Notice and the Privacy Policy of this Web Site
AVAILABILITY
All purchase orders received through the Website are subject to its availability and/or that no circumstance or cause of force majeure affects its supply and/or the provision of the service. In the event of difficulties in the supply of products or their availability, SUNE BY SN, SL undertakes to contact the user and to reimburse any amount that may have been paid. This shall also be applicable in the event of not being able to provide the service.
PRICES AND PAYMENT
The prices applicable to each product are those indicated on the Website, including taxes, unless a different matter is indicated and applied by legal requirement, particularly with regard to Value Added Tax (VAT).
The shipping costs in the case of the physical delivery of the contracted goods, carried out within the following territory and at the following prices:
- Free delivery for orders over 80 ? on the Peninsula and Balearic Islands with the standard delivery service.
- Express delivery for the Peninsula, at a cost of 6.99 ?.
- International shipments: shipping costs are automatically calculated according to product and destination.
Delivery and/or shipping services are carried out through GLS, Fedex or other carrier.
Prices may vary on this Web Site at any time, not affecting orders or purchases where the user has received confirmation of the order or service.
Method of payment and execution of the order
The customer may pay the amount of the order by choosing any of the following methods: credit or debit card and paypal.
All operations involving the transmission of personal or banking data are carried out using a secure environment, through a server based on standard security technology SSL, so that all information travels encrypted through the network. Likewise, the user's credit card details are entered directly on the bank's website, at the bank's Point of Sale Terminal (POS) and are not entered into any SUNE BY SN, SL server, nor are they registered.
Payment with VISA or MASTERCARD always requires the following data: the card number, the expiry date and the validation code, which coincides with the three digits on the back of the VISA or MASTERCARD, guaranteeing the security of the transaction. This form of payment is only valid on the website.
In the event that a purchase is incorrectly or fraudulently charged, the cardholder can demand the immediate cancellation of the payment, and the debit and credit notes on the supplier's accounts will be made as soon as possible. On the other hand, if the purchase has been made by the VISA or MASTERCARD cardholder, and the right of withdrawal or resolution is not demanded, the cancellation of the payment is unduly demanded. In this way, the cardholder is obliged to compensate SUNE BY SN, SL for any damages caused as a result of the cancellation.
DELIVERY
Except in cases where unforeseen or extraordinary circumstances occur, or are derived from the personalisation of the products, the purchase order will be delivered within 48-72 hours, according to the shipping method selected by the user, with a maximum period of 4 working days, counting from the date of order confirmation.
In the event that SUNE BY SN, SL is unable to meet the delivery date, for any reason whatsoever, the user will be contacted to inform them of the circumstance, offering the possibility of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.
If it is impossible to deliver the order due to the user's absence, it may be returned to the warehouse.
It will be understood that the order has been delivered when the user or a third party indicated by the user acquires possession of the products' material, with proof of receipt of the order at the agreed delivery address.
In accordance with the provisions of Law 37/1992, of 28 December, on Value Added Tax (VAT), purchase orders for delivery and/or services will be located in territory where Spanish VAT is applicable, provided that the delivery address is located there, except for the Canary Islands, Ceuta and Melilla.
RETURNS
When the user acquires products through the owner's website, he or she has the right of withdrawal, return of defective products or errors in shipping and guarantees.
Right of Withdrawal
The user, makes a purchase through the Website, assisting him the right to withdraw the purchase within 14 calendar days without the need for justification. The same shall expire once the period of time has elapsed in which the user or a third party authorised by the user, other than the carrier, acquires material possession of the goods acquired from SUNE BY SN, SL through the Website. It shall also expire in the event that the goods comprising the order are delivered separately and the user or a third party authorised by the user, other than the transport company, acquires possession of the material of the last goods comprising the purchase order.
The user must notify SUNE BY SN, SL in order to exercise this right, through the Web Site or through contacto@suneonline.com. Regardless of the means you choose to make your decision, you must clearly and unequivocally express your intention to withdraw from the purchase contract, before it expires in the corresponding period. The following link provides a model of the necessary right of withdrawal form, which should be sent to the indicated e-mail address.
In the event of withdrawal, SUNE BY SN, SL shall reimburse the user for all payments received, including shipping costs, except for any additional costs chosen by the user, without undue delay and within a maximum period of 14 calendar days from the date on which SUNE BY SN, SL is informed of the user's decision to withdraw. The method of refund will be the same method of payment that the user used to make the initial purchase. The products can be returned to SUNE BY SN, SL at Paseo de Gracia 118, Local, 08012, Barcelona, Barcelona, with the cost of return being assumed by the user.
Return of defective products or error in shipping
These are the cases in which the user considers that the product does not comply with the contract or purchase order, and should contact SUNE BY SN, SL immediately expressing their disagreement through the same means or through the contact details provided previously. You will be informed about how to proceed and once the products have been returned, they will be examined to inform the user, within a reasonable period of time, whether a refund or replacement is appropriate, within 14 days of the confirmation of the refund or replacement of the article.
Guarantees
The user enjoys guarantees on the products that he/she acquires through the Web Site, SUNE BY SN, SL being responsible for the lack of conformity of the same within a period of two years from the delivery of the product.
EXONERATION OF RESPONSIBILITY
SUNE BY SN, SL will not accept any responsibility for the following losses, regardless of their origin, unless otherwise provided by law:
- Losses which are not attributable to any breach by you.
- Business losses.
- Indirect losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products was formalised.
SUNE BY SN, SL, limits its liability in the following cases
- It applies all measures to provide a faithful display of the product on the Web Site, not taking responsibility for the slightest differences or inaccuracies that may exist.
- It is not responsible for damages that come from the operation of the transport company, for causes such as strikes, roadblocks, and others typical of the sector that derive in delays, losses or thefts of the product.
- Technical failures that due to fortuitous causes or other, prevent a normal functioning of the internet service.
- It will not be responsible for the bad use and/or wear of the products that have been used by the user nor for the returns of erroneous products by the same.
- It shall not be liable for any failure to comply with or delay in complying with the obligations assumed, when this is due to events of force majeure, being suspended while this period continues.
WRITTEN COMMUNICATIONS AND NOTIFICATIONS
The user accepts that most of the communications with SUNE BY SN, SL are electronic. In turn, you can communicate with SUNE BY SN, SL through the contact details provided or through those provided on the Website.
DATA PROTECTION
The information or personal data provided by the user will be treated in accordance with the provisions of the Legal Notice and Privacy Policy, declaring that all data provided are true.
APPLICABLE LEGISLATION AND JURISDICTION
The interpretation and execution of these conditions and all acts resulting from them shall be governed by Spanish law, subject to the non-exclusive jurisdiction of the courts and tribunals. Also, as a member of Confianza Online and under the terms of its Code of Ethics, in case of disputes relating to the recruitment and online advertising, data protection and protection of minors, the user can go to the system of extrajudicial resolution of disputes of Confianza Online (www.confianzaonline.es).
Merchants established in the European Union who provide online services, we provide access to the online dispute resolution platform, in accordance with Regulation EU/524/2013, at the following link: http://ec.europa.eu/consumers/odr/
COMPLAINTS AND CLAIMS
Users can send their complaints, claims or any other comments to SUNE BY SN, SL at contacto@suneonline.com or at the address Paseo de Gracia 118, Local, 08012, Barcelona, Spain.
In addition, SUNE BY SN, SL has official complaint forms available to consumers and users, who can request them from contacto@suneonlione.com at any time.